Support Information

Limited Lifetime Warranty

Every FitCord product includes a Limited Lifetime Warranty. Details are as follows:

• If any band or hardware snaps, breaks or fails in the first 90 days we will repair or replace it Free of charge* (Shipping to our facility for repair is paid by customer)
• After 90 Days we will repair or replace any failed or worn out component for only $5.95 plus shipping charges.

*Free replacements do not apply to bands being used for commercial purposes or bands that have been abused, misused or wrapped around a stationary object after 60 days.

Shipping Info

• Order Processing: All orders typically ship within 2-4 Days. If there is a delay, customers will be notified within 24 hours of placing the order.
• Shipping Time: Continental USA orders are delivered within 2-5 business days. Shipping time time varies by location for customers outside the US.
• Shipping Methods: USPS & UPS.
• Lost Package: The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier. We provide a tracking number so you can follow your shipment. 
• Worldwide shipping:   FitCord does ship worldwide, however, All Customs Taxes and Duty Fees are paid by the customer to delivery service at time of delivery, and are NOT reflected in the shipping quote on this site.  You will have to pay whatever is deemed by your country for shipment out of the US as an additional cost. 

Return Policy

• Only unused items in brand new condition may be returned for full refund or exchange within 30 days of purchase. A 20% restocking fee may apply. *Except in the case of error on the part of FitCord Fitness, LLC.
• Shipping & Handling Fees are non-refundable. For exchanges due to customer preference (i.e. exchanging sizes and colors), return shipping of the original items is the responsibility of the customer. Replacement products will be shipped at the expense of the customer. 
• When returning items from an order that received a "free shipping" promotion, if the returned items drop the value of the order below the threshold required to receive free shipping, the customer will be charged the cost of shipping the original invoice upon return of said items. This is done in order to protect FitCord Fitness, LLC from false orders used to wrongly receive free shipping. Thank you for understanding.
• To return or exchange a product, email submit contact form- Include your order number, the product you wish to return and the reason for returning the item. We will provide a return authorization number and shipping instructions. (Return shipping cost is the responsibility of the customer unless approved by Admin at FitCord) 
• Any product that has velcro- to be refunded the item must be FREE of particles in the velcro in order to receive a refund.
• The product must be able to be restocked for the return to be accepted. No wear, dirt, particles or damage etc..
• Bundles/Packs- Bundles and Packs are not refunded as individual items. Singles items within a bundle/pack will not be accepted for refund or exchange for any reason other than failure of the single product (see Limited Lifetime Warranty Above for more details) --Full Bundle Returns/Exchange is treated as single product and are subject to the return polices above for single items, however EVERY item must be returned to qualify for approval. 

Your Privacy is Important to Us

• FitCord will never sell your personal information to any other company for any reason.
• To conduct an online transaction you must provide contact information (name, phone number, email address, shipping address, financial information credit card number and expiration date). This information is used for billing purposes and to fill your orders ONLY and is kept completely private.
• If you have trouble processing an order you may contact us at 1-800-538-7786.
• FitCord Fitness, LLC does not re-use, sell, or otherwise distribute any information relating to our customers, including email addresses, names, phone numbers, or physical address information. Our site is 100% secure, and you can rest assured that we guard your privacy in every way possible.