Support Information

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Limited lifetime warranty.

Limited Lifetime Warranty

Every FitCord product includes a Limited Lifetime Warranty. Details are as follows:

  • If any band or hardware snaps, breaks or fails in the first 90 days we will repair or replace it Free of charge*
  • After 90 Days we will repair or replace any failed or worn out component for only $5.95 plus shipping charges.

    *Free replacements do not apply to bands being used for commercial purposes or bands that have been abused, misused or wrapped around a stationary object after 60 days.

     

    FitCord shipping information icon.

    Shipping Info

    This policy does NOT apply to any orders placed during the COVID-19 Pandemic

    • Order Processing: All orders typically ship within 48 hours. If there is a delay, customers will be notified within 24 hours of placing the order.
    • Shipping Time: Continental USA orders are delivered within 2-5 business days. Shipping time time varies by location for customers outside the US.
    • Shipping Methods: USPS & UPS.
    • Lost Package: The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier. We provide a tracking number so you can follow your shipment. 
    • Worldwide shipping: Cost may vary based on your location, customs and taxes. FitCord is not responsible for additional fees and taxes that are incurred. You may receive an additional invoice for any additional fees which is required to be paid before shipment. The Lost Package policy is in place for worldwide packages as well (see policy above).
    • For shipping questions, please email team@fitcord.com

       

      FitCord return policy icon.

      Return Policy

      This policy does NOT apply to any orders placed during the COVID-19 Pandemic

      • Only unused items in brand new condition may be returned for full refund or exchange within 15 days of purchase. After 15 days, a 17% restocking fee will apply. *Except in the case of error on the part of FitCord Fitness, LLC.
      • Shipping & Handling Fees are non-refundable. For exchanges due to customer preference (i.e. exchanging sizes and colors), return shipping of the original items is the responsibility of the customer. Replacement products will be shipped at the expense of the customer.
      • When returning items from an order that received a "free shipping" promotion, if the returned items drop the value of the order below the threshold required to receive free shipping, the customer will be charged the cost of shipping the original invoice upon return of said items. This is done in order to protect FitCord Fitness, LLC from false orders used to wrongly receive free shipping. Thank you for understanding.
      • To return or exchange a product, call 1-800-538-7786 or email team@fitcord.com for a return authorization number and shipping instructions.

         

         

        FitCord Privacy Policy Icon

        Your Privacy is Important to Us

        • To conduct an online transaction you must provide contact information (name, phone number, email address, shipping address, financial information credit card number and expiration date). This information is used for billing purposes and to fill your orders only.
        • If you have trouble processing an order you may contact us at 1-800-538-7786.
        • FitCord Fitness, LLC does not re-use, sell, or otherwise distribute any information relating to our customers, including email addresses, names, phone numbers, or physical address information. Our site is 100% secure, and you can rest assured that we guard your privacy in every way possible.

           

          Legal

          • Copyright-All content appearing on this website is the property of FitCord Fitness, LLC- PO BOX 1295 Gulf Shores, AL. 36547 Copyright 2016. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright 2016 FitCord Fitness, LLC. All rights reserved.
          • Trademarks-All brands, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by FitCord Fitness, LLC. Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of FitCord Fitness, LLC or any third party, except as expressly granted herein.
          • Use of Site-This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. FitCord Fitness, LLCnd its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if FitCord Fitness, LLC believes that customer conduct violates applicable law or is harmful to the interests of FitCord Fitness, LLC and its subsidiaries.

          If you purchased any Fitcord products on amazon.com, you must go through their platform if you have any issues.


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